Hi everyone, just wanted to vent my continuing frustrations a little....bear with me, this is very complicated!
I moved house last weekend, to a farmhouse where I wanted to start a business broadband connection on the existing phone line, but the phone was to remain in the farm owners name, as he will still be paying the bill. The broadband took a bit of sorting as the previous tenant (not the farm owner) still had broadband running on the line, I eventually managed to do a 'change of ownership' on the line and agreed to have the same package as the previous tenant, with a new business hub thrown in.
This is where the fun starts..... I received my first bill before I received my business hub, I have been billed for 3 months, at the rate I agreed to for BB Advance Max, but also for BB office unlimited, that I did not request, and I had also requested to be billed monthly, so the bill was for a lot more than expected!
I finally received my business hub on 18th Oct, yet I have been billed from the 10th!....the address that the hub was posted to, was the new address of the previous tenant! (they've moved just down the road)...but was in my name!?
Plugged in the hub, couldn't get it to connect, wasn't sent any username details/passwords, so rang BT for some help, after more than an hour on the phone I finally got it sorted, it wouldn't recognise the username we were trying to put in, so I think I'm now using the previous tenants details...
The first day I was connected, I was getting a reasonable speed for the remote place that we live in, the next day the speed dropped dramatically, the phone has a horrendous buzzing noise, and I am less than happy!
It appears to be that my contract and the previous tenants that now live a couple of miles away have somehow got intertwined......baffled?.....so am I!!!
