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stephenreiduk
Member

I have lost my 'public' folder in ftp manager and therefore cannot upload my website. The BT help phone number takes me nowhere. I have emailed them, they've given me a case number but haven't responded to my enquiry.

Desperate to get my website back.

3 REPLIES 3

Ian1974
Moderator
Moderator

Hi Stephenreiduk,

 

I am very sorry to hear this has happened.

 

It does sound like your website has been hacked.

 

In this case, please can you ensure you run a virus scan of your computers and also ensure you update your FTP password via http://myoffice.bt.com.

 

If you could send me the domain or enquiry reference number via private message, I will get someone to look into this as soon as possible.

 

Kind Regards,

Ian - F -

BT Business Domains

stephenreiduk
Member

Thanks

 

Enquiry reference number is 140225-002056

fenixvps
Member



For many years earlier, I had a server at a company in Dallas. It was a good company, good server, but I had had it for years. I was stuck with old apache, old php, old control panel, scared to update because so many people had reported so many problems with upgrades of the program combos I was using. Plus I needed more memory and cpu ommph. I could purchase another full server and transfer things over while paying full price for both, but I kept thinking there most be a better way that would give me more flexiblity.