Web Site Design - Cancel Contract?

[favershamdesign]

Hello,

I am having problems trying to get an a direct answer to this question.

I have a client who has a BT Business web site. They would like to cancel their contract and have a new web site designed by my company (www.favershamdesigns.co.uk).

Can he cancel his BT Business web site without incurring a cancellation fee? If there is a fee, what is it?

He's currently paying around £25 a month to BT when he really only needs to be paying £10 with us.

If anyone knows the answer to this, please do let me know.

Kind regards

James

[markp · Accepted solution]

Hi James,

If your client just has a domain name and webhosting pack with BT, the webhosting pack has a minimum contract length of 12 months after which it can be cancelled at any time with no charges being applied to the account.

Once cancelled they will need to repoint the domain name away from BT servers to point to your server.  To do this get them to go to www.dnsforms.co.uk and fill in the DNS A Record repoint form and we will repoint the domain to your servers IP.

Hope this helps

Markp

[favershamdesign]

Thanks for getting back to me Mark. How much is it to cancel within the 12 months?

Kind regards

James

[markp]

Hi James,

It will depending on how long is left on the contract, if you get your client to contact our customer options team on 0800 800 152 they will be able to advise on what charges will apply if they cancel.

Regards

Markp