Hi
I've recently kicked-off the Customer Experience Blog, the idea being to provide our thoughts, tips and ideas on what makes for a great customer experience, but to get feedback from the community here on what you think.
Here are links to a few of the posts we've written so far, and it would be great to get your feedback :
How harnessing Twitter can help small businesses
Advocacy - can you afford not to think about it?
How to be a fly on the wall
Cheers.
http//www.twitter.com/martinfaux
