What's Happened to Voicemail 1571?

Mackerg4 · ‎03-10-2009

I have a couple of Blackberrys(ies?) on a BT OnePlan. We got them in August and amongst other things I set up the voicemail service using BT Voicemail 1571 which all worked fine.

A couple of weeks ago I went abroad and, before I went, I attempted to switch off voicemail so dialled 15710 to turn off all diverts. This didn't work and, instead of being connected to BT Voicemail 1571 I found myself connected to Vodafone's voicemail service with a recorded message inviting me to connect to the Vodafone connection service by pressing '1'.

Does anyone know what is happening here? How come I'm going to Vodafone's service? What has happened to the service, messages etc. I set up back in August on BT's Voicemail 1571?

Bob.

Tracey · ‎07-10-2009

Hi Mackerg4,

Can you private message me with your MSISDN number and some more account details please?

Thanks in advance

Tracey

BT forum Moderator

If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.

Andy75 · ‎08-10-2009

Hi there,

I have sent your query to our Business mobile support team and we will respond as soon as we have some more information.

Sorry for the delay.

Regards

Andy

BT Forum Moderator

Mackerg4 · ‎10-10-2009

I've sent my account number and mobile numbers to Tracey in a private message. I'm afraid I don't know what my MSISDN number is or where I find it.

Bob.

TalkingGoose · ‎13-10-2009

Hello there,

I'm also having problems with this, I call 1571, I get put through to the Vodafone Voicemail, and the service is not useable. I also cannot retrieve my Voicemail number, It only says, "Your voicemail number is + No Mailbox."

Has this problem been solved? If so, How would I solve my problem?

- Paul

Message Edited by TalkingGoose on 13-10-2009 11:45 AM

ScottBT · ‎04-11-2009

Hi,

Sorry to hear about your probelm with teh voicemail function. This should be a fairly straightforward problem to solve by calling customer services on 0800 800152 so they can adjust the settings on your account.

If they can't help you, then respond to this message and I'll try and get another solution for you.

Hope this helps

Scott