Who do we contact to change settings of a school domain registered though BT?

[richesio]

Hi,

I am currently working for a school and we're having some issues with contacting BT in order to get the domain settings changed.

We need to change the A Record settings so we can point the domain to a new hosting account.

I've spoke to 10 different people/departments and no one in BT can help or point me in the right direction.

Who do I speak to?

I've been told we need to speak to 'BT Web Services', but this department doesn't seem to exist? 

Here is the whois information: http://www.nominet.org.uk/whois/lookup?query=merstham.surrey.sch.uk

Hopefully someone can help, thanks.

[Ian1974 · Accepted solution]

Hi Richesio,

Please can you send me a pvt message with your contact details.

(click my name then send user a pvt message).

I will pass these onto BT Net who will be able to assist with your request.

Thanks,

Ian - F -

BT Business Support

[richesio]

Thank you, that's much appreciated. 

If you can stress the urgency of this enquiry (as the current website is down) then that would be great. 

Thanks again.

[richesio]

We've not heard anything from BT yet. 

Our website is down and no one can help when we call up.

Is anyone going to help?

[Ian1974]

Hi Richesio,

Apologies for the delay.

I have had confirmation that you were contacted today regarding this issue.

If this is not the case, please let me know.

Kind Regards,

Ian - F -

BT Business Support