i have had so many problems with BT Infinity that is has become ridiculous. I have had my phone line replaced, router replaced a few times, and the openreach modem has been replaced many times as well. With all of this having been done, my router still continues to lose its authentication on a regular basis and my communication is interrupted and i have to reboot my router. i am to the point i think a string and tin cans might work better for communicating. what will it take to get a reliable broadband connection? do i need to look for other providers? i pay a lot of money for this service and i believe it should be more reliable. someone needs to get their act together. it appears as if the product is really not ready for use.
