contacting bt is a nightmare

[marty579]

All I wanted to do was to find out which tv channels I get if I switch to BT.

Your website doesn't tell me, and the 'contact us' option ends in a frustratying round of ticking box after box and getting nowhere. Sorry, this is not good enough. I don't want to deal with an organisation that seems deliberately to make communication difficult. I don't see why I should have to log in to tell you this. I would have thought that by definition a 'sales enquiry' might come from a new customer. I just want to know what you have to offer. You don't want to tell me. you do not inspire confidence.

I have only bothered to contact you because you annoyed me intensely by wasting 20 minuts of my time.

goodbye BT, until you get your act together.

[MHC]

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@marty579 wrote:

All I wanted to do was to find out which tv channels I get if I switch to BT.

Your website doesn't tell me, and the 'contact us' option ends in a frustratying round of ticking box after box and getting nowhere. Sorry, this is not good enough. I don't want to deal with an organisation that seems deliberately to make communication difficult. I don't see why I should have to log in to tell you this. I would have thought that by definition a 'sales enquiry' might come from a new customer. I just want to know what you have to offer. You don't want to tell me. you do not inspire confidence.

I have only bothered to contact you because you annoyed me intensely by wasting 20 minuts of my time.

goodbye BT, until you get your act together.

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Instead of whining and whinging why not do a simple search on the website?

Within 10 seconds I got to:   http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25634

which lists the channels available.

[Fiona]

Hi Marty,

BT Business don't offer BTVision, this is a residential product so is only visable on the Products and services page for residential services.

The residential Forum has a seperate board for BT Vision enquiries. They will be able to answer any questions related to BT Vision and the TV Channels or On Demand features.

Kind Regards

Fiona