Anybody got any ideas how the hell we get our broadband fixed, been waiting a week everytime we ring they say 24-48hrs, they have done tests down the line, I have told them that I think the Hub is faulty, can't speak to anyone in UK as they don't have phones! Gradually going crazy!
Is it a residential or business service?
If Business you will get straight through to a UK based helpdesk.
If Residential - you need to locate the appropriate forums. However, when you call do you ensurre that they realise it is an on-going fault? Ask them for a copy of the appropriate Ts&Cs that cover fault repairs to be emailed through - then request access to the supervisor or second line support