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dband connection

Jue
Member

Anybody got any ideas how the hell we get our broadband fixed, been waiting a week everytime we ring they say 24-48hrs, they have done tests down the line, I have told them that I think the Hub is faulty, can't speak to anyone in UK as they don't have phones! Gradually going crazy!

1 REPLY 1

MHC
Guru

 

Is it a residential or business service?  

 

If Business you will get straight through to a UK based helpdesk.

 

If Residential - you need to locate the appropriate forums.  However, when you call do you ensurre that they realise it is an on-going fault?      Ask them for a copy of the appropriate Ts&Cs that cover fault repairs to be emailed through - then request access to the supervisor or second line support