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email not reaching me - MX or A record problem

musto_skiff
Member

on ‎03-05-2012 09:17 PM

I am a BT business customer; my hosting is done by Othello Hosts.

 

I have had people report that when trying to email me they are getting returned & I am not getting the email.

 

The domains effected are:

mustoskiff.com

force5marketing.co.uk

f5m.co.uk

 

Given I know it is happening on these 3 I susepect other domains on my account are also experiencing the same problem.

 

Below is an example error message passed on to me by a client. Some email is getting through.

 

What is an MX or A record?

 

My hosts have told me this is a BT issue and they have had no joy getting BT to address this problem.

 

Where do I turn?

 

How do I log a fault with BT I just get left on hold ... is there a website where I can log a support ticket?

 

regards,

 

Rick

 

 

From: MAILER-DAEMON@yahoo.com Date: 2 May 2012 11:49:30 GMT+01:00 To: mps160@btinternet.com Subject: Failure Notice

Sorry, we were unable to deliver your message to the following address.
<rick@force5marketing.co.uk>: No MX or A records for force5marketing.co.uk
--- Below this line is a copy of the message.
Received: from [77.238.189.49] by nm8.bullet.mail.ird.yahoo.com with NNFMP; 02 May 2012 10:31:19 -0000 Received: from [212.82.108.122] by tm2.bullet.mail.ird.yahoo.com with NNFMP; 02 May 2012 10:31:19 -0000 Received: from [127.0.0.1] by omp1031.mail.ird.yahoo.com with NNFMP; 02 May 2012 10:31:19 -0000 X-Yahoo-Newman-Id: 889001.66681.bm@omp1031.mail.ird.yahoo.com Received: (qmail 45136 invoked from network); 2 May 2012 10:31:19 -0000 DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=s1024; d=btinternet.com; h=DKIM-Signature:X-Yahoo-Newman-Property:X-YMail-OSG:X-Yahoo-SMTP:Received:References:In-Reply-To:X-Apple-Yahoo-Original-Message-Folder:Mime-Version:Content-Type:Content-Transfer-Encoding:Message-Id:From:X-Apple-Yahoo-Replied-Msgid:Subject:Date:To:X-Mailer; b=2OcDjK1D0rw4bYp/+hHKvO0mGGxTWn5MXtMVaGqWJUTJWHyWl/uffSlmzePAJ1VIXUbeBFpzmHybToRgT7R9wlMji+AYINIxySJqTQp5nFvqwwgi9Kw/H45nr0BCvKumNolGFr5utWfATuBrLJadNxBE7JhrJji4Ls5H+xXU1no=  ; DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=btinternet.com; s=s1024; t=1335954679; bh=ekpEhpP7rT7KCjKQOHApDPjNRNFEZktbp6tG0LoLsHU=; h=X-Yahoo-Newman-Property:X-YMail-OSG:X-Yahoo-SMTP:Received:References:In-Reply-To:X-Apple-Yahoo-Original-Message-Folder:Mime-Version:Content-Type:Content-Transfer-Encoding:Message-Id:From:X-Apple-Yahoo-Replied-Msgid:Subject:Date:To:X-Mailer; b=havsAkWaYvWQqm1BEGJo/L9Jp6flwHidaZhvC8GwF/TrZxMkUQfLFSrenJM6rFITAwd1gDs7/jbNi1Ib5glsYPMSq0+nXE3VVOb2pJ1Y98GxDn6kR06EfJiWaHqtfst0xwTvBjM7tbiBTf7Km0NnUgLhHD4DdY16So0Y9WOtTFo= X-Yahoo-Newman-Property: ymail-3 X-YMail-OSG: vVj626QVM1msgc1dZLo2oq20qgY6YO_nHvVu_umW.DmF8KK uBlWjZfVGZpltcxsNjUNssNYjAdWPRpALP5WqtdMpwU.rwMs97_fOPD36s8W Wt_zCHDukCZv9HU_i2PtqE68FdhjGbtniZ9n7pDpKjO5mrcDQMuJiS4KYQSd MJkMTfF89JQXlMRaqmsIy89rQIrh7LIZgj8k4z.CqAR4XVYcfmM6FZ0NyqlX xwiMYku3c7cXZrYeVPRSqANBcVHIyCQV1ff17Dd8.d_6NIYN.HGoZJH89G9S LI4Rkirx41T3Fs3yxjMnRUS_ahycD_cBZbeybflrAsKjc_84c9DWjAH5GuWf w7CsB5wYmYKS7lGOyMUALqzbTuJV777D_499O2Bi6C1ojstewgZRSO9UElYw nCS59Qr2Hb6NsZrk6_3Cvj7A0jVLWphVp5x5iFXS.YRPBbtpGr0VKX3xWK3F f8i5ah63QSQZ_EyzYM3gl2wg1GGwA5LtB6EcdH8ZpX5FOMB4k3fePPwk1S5s YWHXQKGmH3lvBioI0 X-Yahoo-SMTP: kt2j.PeswBCRnVFmRLiemHQYBjg7nHFW5zsgKgDshoAkDg-- Received: from [10.228.54.15] (mps160@82.132.228.215 with xymcookie)        by smtp104-mob.biz.mail.ird.yahoo.com with SMTP; 02 May 2012 10:31:13 +0000 GMT References: <BC8516CA-BE6D-4F80-A521-D54F89F44070@btinternet.com> <003801cd2834$ea255ce0$be7016a0$@force5marketing.co.uk> In-Reply-To: <003801cd2834$ea255ce0$be7016a0$@force5marketing.co.uk> X-Apple-Yahoo-Original-Message-Folder: Inbox Mime-Version: 1.0 (iPhone Mail 8B117) Content-Type: multipart/alternative; boundary=Apple-Mail-1--982383525 Content-Transfer-Encoding: 7bit Message-Id: <43118891-B5F2-4EA3-AEFF-1289E1125762@btinternet.com> From: Jon Simpson <mps160@btinternet.com> X-Apple-Yahoo-Replied-Msgid: 2_0_0_1_5315849_AO9vUtQAAMj+T6DhtAm0nF+r3DI Subject: Re: RE: Date: Wed, 2 May 2012 11:29:44 +0100 To: Rick Perkins <rick@force5marketing.co.uk> X-Mailer: iPhone Mail (8B117)

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5 REPLIES 5

mithcd
Power User

on ‎04-05-2012 12:20 AM

Judging by this line:

 

<rick@force5marketing.co.uk>: No MX or A records for force5marketing.co.uk

 

Does a host "rick" exist in this domain? Whoever is responsible for hosting your mail server, they should be the one responsible for fixing this. I can ping your three domains fine.

OldWolf
Guru

on ‎04-05-2012 08:16 AM

Hi,

 

The A record is for pointing your domain to a website.  It's the MX (Mail eXchange) that deals with your email.

 

If there isn't an MX record, then you ain't going to get anything.

 

Cheers.

 

Dave A

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musto_skiff
Member
In response to OldWolf

on ‎04-05-2012 09:15 AM

That is the error message people get from BT/Yahoo.

 

My host says:

 

 Your MX record in full is "force5marketing.co.uk IN MX 10 mail.force5marketing.co.uk.". The 10 signifies the priority when there are multiple MXs listed and the IP is what mail.force5marketing.co.uk resolves to.

 

I'm inclined to believe my hosting company; they say this impact everyone equally and they have raised this with Yahoo a number of times ... but no fix ....

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musto_skiff
Member
In response to musto_skiff

on ‎10-05-2012 10:12 PM

I having trouble recieving email from BT/Yahoo users; here is an example error message:

 

My host still tells me this is a BT (Yahoo) issue ...

 

------------------------

 

Sorry, we were unable to deliver your message to the following address.

<rick@force5marketing.co.uk>:
No MX or A records for force5marketing.co.uk

--- Below this line is a copy of the message.

Received: from [77.238.189.50] by nm20.bullet.mail.ird.yahoo.com with NNFMP; 10 May 2012 19:39:12 -0000
Received: from [212.82.108.239] by tm3.bullet.mail.ird.yahoo.com with NNFMP; 10 May 2012 19:39:12 -0000
Received: from [127.0.0.1] by omp1004.mail.ird.yahoo.com with NNFMP; 10 May 2012 19:39:12 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 469673.59621.bm@omp1004.mail.ird.yahoo.com
Received: (qmail 12938 invoked by uid 60001); 10 May 2012 19:39:12 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.co.uk; s=s1024; t=1336678752; bh=aFcUFCWsU6nta8H93ybvX/4CGztTqN3kc4w5MAuTWh8=; h=X-YMail-OSG:Received:X-Mailer:References:Message-ID:Date:From:Reply-To:Subject:To:In-Reply-To:MIME-Version:Content-Type; b=ny0YUDK+HmZMM/QL2Vvf/22XhvBjZT+u5qLnnKKnuGtuxHHetgM2A3/CiSQZxAJEE/JQULdFQt/XxxpeqP2EmFdM8s/WGOXRpV5XrovjtIOPCMSmvhRa7UZZ/OzimqohFIdqBmje9B8pb8+vzL8XUdGQmEvga/tsINEA5Z0vL1E=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.co.uk;
  h=X-YMail-OSG:Received:X-Mailer:References:Message-ID:Date:From:Reply-To:Subject:To:In-Reply-To:MIME-Version:Content-Type;
  b=VlAQhG8I+vxaQfJCJxNYw3rRSQO/q4ZIgcwoi9bTk217TwkHrYm6OxJjbCktmxZPH8rMjpIib5P67O4roPjZ+choNVyG5OJvBJ/FMGoCrM7s+sJEn2aDxs4DHV644IqAxpL5rm0/042pBivE5vv3Gj0P5jaPSDDLNeTEck+d6GI=;
X-YMail-OSG: 9igyzs0VM1kDvuA90dCIcNs3B1pd8wrTKjW9vFc_RMtNzxc
Rv2U1XgS5nQy6vIIm2ul0jWRWxGYNPOYdHChnA.0gHgFNxSGqRB3XQgnWc8u
Mbqinskq1RujgvcNOlkhWr0LtOe4nw7PxMktGCZ.XzhffyjUEX1RtF7BxYQM
jzz3CeTRDHe4a1HQwnVcCVUwm2c89cm3YHGQ60L8ycTGRCF4imnNG03sWQHi
t9W51vDoLyMg7aKvLsBgduhQsc4rLeeHhtF59gGlkdEht44yK6XqDr9BXtmj
OM4ca5lmXGothR8Ll.UpGRhDFyP34ZP41.5.nOLWToKjtGl3HhiG4t.5mtss
jUKgc8P5gxej8DstdqCAJWsIT7MaQzjdKs5gA2I28fYUaILaIpUEV38uzFMu
MrM442wqYQ3h6JuLOwEL18j8zLIrv6EZMNVr7HZIX5BL2SQ5vMUwvulITvsj
ie.cyylLgAVEHvdH5K3Uq9i1OGDqABFCEDXC88YJzfT9X0x7nE4N7pte.Vta
9u14dneZuY7yLy0Gstk7P.wJBZg85DADbSgwUGv3_hOwMu3QWMYwcSG1d4ZL
N8A0EAH8LIzWxRX_njSKwVe3yQLUCYUj7fLPOxYdU1mxu5xzbgcvoZwVqCVe
7SaPom7hpY2etDU19.i0fgnLOn4l9Ogt5mF6x1lhhlKWqQDvHauYNOLWD3Yi
RIJxziuFZ.05ijGRtBcZjSxY4fl60KKXbfcFbfhnCe84.NKTTvSWB
Received: from [90.213.213.229] by web29606.mail.ird.yahoo.com via HTTP; Thu, 10 May 2012 20:39:12 BST
X-Mailer: YahooMailWebService/0.8.118.349524
References: <90294F04B732474F84D61170FD311065048ABE7E@THABIT.furleypage.co.uk> <005c01cd2e8b$c090f670$41b2e350$@force5marketing.co.uk> <1336642114.63968.YahooMailNeo@web29604.mail.ird.yahoo.com> <008a01cd2e94$b7b125d0$27137170$@force5marketing.co.uk>
Message-ID: <1336678752.10934.YahooMailNeo@web29606.mail.ird.yahoo.com>
Date: Thu, 10 May 2012 20:39:12 +0100 (BST)
From: Debby Darby <debby.darby@yahoo.co.uk>
Reply-To: Debby Darby <debby.darby@yahoo.co.uk>
Subject: Re: Schedule of Condition - Ground floor shop 85 Tankerton Road Tankerton Whitstable
To: Rick Perkins <rick@force5marketing.co.uk>
In-Reply-To: <008a01cd2e94$b7b125d0$27137170$@force5marketing.co.uk>
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="-796194823-1273350463-1336678752=:10934"

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musto_skiff
Member
In response to musto_skiff

on ‎19-05-2012 09:37 AM

Does anyone have a phone number or contact for the postmaster or ops department of BT/Yahoo?

 

I have spent hours on the phone to poorly trainined Indian front line support staff who don't understand the issue and just keep going round & round through what they have been trained to say but don't have the broarder knowledge needed to fix this issue ...

 

Help ...

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