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forgotten password

FedupFemale
Member

on ‎30-03-2010 01:48 PM

I have tried to log on to my account and got barred after 3 attempts.  I aplied for a new password, and this is what I was sent as an automated reply...

 

<?xml version="1.0" encoding="ISO-8859-1" ?>
<kanaRoot>
    <kanaMessage>
                This is an example template for forgotten password.
        <kanaAttribute name="Password"><![CDATA[4236]]></kanaAttribute>
    </kanaMessage>
</kanaRoot>
</xml>

 

Not a lot of help, and I am still locked out!

 

The live chat isn't working either.

 

Customer support???  0 / 10!

0 Kudos
1 REPLY 1

Tracey
Guru

on ‎30-03-2010 02:47 PM

Hi FedupFemale,

 

If you are still having issues with logging into your account, I would suggest contacting our technical help team on one of the options on our Contact Us section of the BT website.

 

Hope this is of help

 

Kind regards

 

Tracey

 

BT Forum Moderator




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