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getting a dvr to send email on bt business broadband


Hi all , hope someone can help .
im a cctv engineer and used to setting routers up,port forwarding etc . I set up "email alert" on these dvrs which contact a montioring station and then dial in . On two BT business broadband sites now ive tried i cannot get a email to be sent from the dvr , i can view online fine it just will not email. ive even tried differnt routers with no luck . If i bring the dvr home and plug it into my plusnet broad band , it can send emails fine . so im confident theres nothing wrong with the config but bt is blocking somehow?? has anyone else experianced this or know a fix . The last one i had i made the customer cancel his bt and go with talktalk, and it now emails fine???
appreciate any help !!!