Hi
I am really sorry for any confusion over the service. With the product you purchased (the Office Broadband with Phone line or ESaver as it is also known), you have a choice while ordering online to purchase equipment from us which would include microfilters or to purchase and use your own equipment. We do say we will send out a welcome pack explaining how to connect to your business broadband, I am sorry it wasn't clear to you that this welcome pack does not include Microfilters. I have checked with the Order Management team and a replacement pack is being sent out.
Kind Regards
Fiona
BT Business Forum Moderator
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