problems receiving emails on mac

[JG]

We are having problems receiving emails on our MACs.  The emails can be found when we log in via BTOutlook365 on the internet but they get stuck there and are not being dowloaded to our Email package on MAC - we use Microsoft Entourage to send & receive emails.  Could it be problems with our router?  Any assistance much appreciated.

Thank you

[Ogami]

Are the emails actually getting literally 'stuck' when you try to download them - that is, beginning to download normally but stopping part-way through (such as might happen with a very large file attachment, or a corrupt or broken message) - or is simply nothing happening at all?

Also, does Entourage return any specific error message or code number?

The other thing to check would be your Entourage incoming mail settings. The latest details are listed online, here.

[Janhyde]

Bet you its BT email Server, its impossible to send an email from an iPad when this happens, because the iPad times out before the server responds, use a computer to access email and it will work, but can take a long time for the BT email server to respond, BT will check with you alter settings lose some emails (in my case all of them) and then tell you everything is fine, but it will be just the same, keep phoning them tell them the server is running slow, and takes a long time to send an email to ones self, don't give up it will get sorted out.