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recover email account when not used for some time

SAKVOITH
Member

‎15-02-2013 10:28 PM - edited ‎15-02-2013 10:30 PM

Hi I have a bt broadband business line that i have had for over 6 years to log into my company network but i have never used the email function that came with the broad band account.

 

Now i would like to use this function to enable me to get bt wifi, openzone etc whilst i am out an about through a hot spot - my question is can i get the email reinstated or if not how can i get a new one linked to my broadband account ?

 

Thanks

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3 REPLIES 3

MHC
Guru

on ‎19-02-2013 12:14 AM

 

 

You will still have it.   

 

Check the login name and passsword used for yor service and that will be the primary email - just use @btconnect.com

 

 

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SAKVOITH
Member
In response to MHC

on ‎28-02-2013 07:28 PM

Hi thanks

but my email was a @btconnect.com, so no joy there, any other ideas?

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Burkem5
Guru
In response to SAKVOITH

‎04-03-2013 02:03 PM - edited ‎04-03-2013 02:51 PM

Here are a few step to recovering your email 

  1. go to http://www.myoffice.bt.com
  2. on this site go to "My Services" > "Manage your products and services" 
  3. Sign in as the primary user 
  4. go to "EMAIL SUMMARY"
  5. your account should be listed as inactive 
  6. click activate

 

*if you do not know the primary usenrame and password you can contact us 

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