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smart divert

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med1
Member

on ‎18-05-2009 12:39 PM

Hi All

 

Can anyone help. We are trying to set up a specific type of smart divert. What we would like is for an answer machine to answer saying the office is closed but in an emergency they can 'press the hash key' or something similar. Following this the call would then be diverted by smart divert. However we would also like to switch off the smart divert or change the divert location number remotely. Is this possible and what equipment /services would we need. We just have a standard tone dial phone on a PSTN line. Can anyone help?

 

 

Regards

 

 

Graham

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Alun
Master User

on ‎20-05-2009 05:02 PM

Hi Graham,

 

Assuming you are on a single PSTN line, you could have Call Minder / BT Answer / answering machine on the line then use Smart Divert (Remote Control of Call Diversion) to invoke immediate call diversion to another location in the event of an emergency.
If it is a multi line group you could only have an answering machine on the first line of the group. Featureline has similar options available.
Hope you find this information helpful.
Forum Moderator,
 Alun
Regards,

Alun
BT Business Support Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.

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Alun
Master User

on ‎20-05-2009 05:02 PM

Hi Graham,

 

Assuming you are on a single PSTN line, you could have Call Minder / BT Answer / answering machine on the line then use Smart Divert (Remote Control of Call Diversion) to invoke immediate call diversion to another location in the event of an emergency.
If it is a multi line group you could only have an answering machine on the first line of the group. Featureline has similar options available.
Hope you find this information helpful.
Forum Moderator,
 Alun
Regards,

Alun
BT Business Support Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.