Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

'up to 20Mb' (connected at 21Mb!), but only 7Mb transfer rates.

jamesjpa
Member

on ‎16-12-2010 08:09 PM

Hi,

 

Wondering if anyone is able to help at alll. Our bt business broadband was recently upgraded to the 'up to 20Mb' one. After rebooting the router the actual connected speed according the router shows up as follows:

DownStream Connection Speed     21624 Kbps
UpStream Connection Speed     1167 Kbps

 

Which is great! But when we do any speed tests on various websites and various times of the day we can only seem to get a max of 7Mb down and 0.9Mb up.

 

So was wondering is our account limited to 7Mb?

 

We also have another broadband through BE and are getting 18mb transfer rates. So Im confident our location etc is not a factor. (I've also tried changing the router but same thing.)

 

According to BT Wholesale, ourphone line should be able to support:
8Mbps or greater ADSL connection via ADSL Max
15Mbps or greater via ADSL2+

 

Thanks,

James

0 Kudos
1 REPLY 1

Tracey
Guru

on ‎20-12-2010 09:51 AM

Hi jamesjpa,

Sorry to read about the slow speed issue you are having, I would suggest speaking with our Technical Team, they would be able to check this for you.

 

Hope this is of help

 

Tracey

BT Business Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
0 Kudos