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very poor fault repair service

recoverypaul
Member

Phones went off 5th of December and we have critical care  and are a business,  get constant  un truths of a different person from bt every time we phone,  its alway  a date far in advance  so that we wont phone for a week or two, its been a night mare having to use another computer at  a freinds office to at least keep things going , Our only hope now is that we  have a contact in Blackburn who is trying her best to get openreach to get out and  fix the fault,  tried to leave and go to another phone company , but bt want £1800.00 for us to leave and they want to keep our long established number,  oh and don't bother writing to the  Bt Corespondance  centre ten letters later they do not corespond. I would hire a cherry picker myself  and put  the new two core cable in if I knew which  cable it was I am that desperate for closure on this.

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