How does one get to make a Complaint to a team that will deal with Complaints as opposed to the existing Call centre that do not deal with any issues, never phone back if the call is not answered, do not phone back at pre arranged times and close Complaints without resolution even when they are asked not to. This is to say nothing of the atrocious installation service and incorrect bills. Any advice or help would be much appreciated as my Complaint has been open since 2nd May.
