Unfortunately, get used to it, I spent 18 mths trying to get a line into an office in Inverness and now beyond the 4 month point trying to get a line into Edinburgh Bus Station, which is a major bus station, in a major city called Edinburgh, in a major country called Scotland part of the UK but after asking repeatedly under
Ofcom General Condition C4 and BT’s complaints code, I am now requesting either immediate escalation to the UK‑based Executive Complaints Team or the issue of a deadlock letter today so I can proceed to Alternative Dispute Resolution via the Communications Ombudsman....they refused! I'm now moving my 10 various leased lines etc. and 165 mobiles with EE to another provider......what you eventually have to do is call the HQ number in London and refuse to be put through to Business Support, tell them the above phase and they will raise a complaint at that point or else they are in breach of their own complaints code.
