Identity fraud

[Idfraud]

hi

A business account has been set up with my name and address used fraudulently. Multiple calls to several departments have gone nowhere. Two letters of complaint sent by registered mail have not been replied to. I am now being written to by a debt agency. Please respond and resolve, many thanks

[BethM]

Hi ldfraud

I'm sorry to hear this, can you please send over a private message with the details? Thanks

[daniel598ramos]

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@Idfraud wrote:

hi

A business account has been set up with my name and address used fraudulently. Multiple calls to several departments have gone nowhere. Two letters of complaint sent by registered mail have not been replied to. I am now being written to by a debt agency. Please respond and resolve, many thanks

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Hello,
This is identity fraud — escalate immediately with the company’s fraud department, provide proof of identity and purchase, and request written confirmation to clear the account. If unresolved, file a formal dispute with the debt agency and report the matter to local consumer protection or financial authorities.

Best Regards,
Daniel Ramos

[Idfraud]

That’s not very helpful. I know full well it’s identity fraud. You haven’t provided a number to call. I cannot provide proof of a purchase I didn’t make. The debt agency is operating to your orders so it is your job to stop them.  BT has failed completely yet you put the onus on the victim to solve the problem. As it is, I have contacted a fraud team and they are following up.