Billing
Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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BT Business Account Complaint

I am really hoping someone can help. We have a business acct with BT and an open complaint running at the moment but I am not able to put into writing the complaint so we have a paper trail. I am struggling with the phone updates and feel we are not ...

VGS by Member
  • 608 Views
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Unresolved ongoing complaint - Need Help please

I am writing to find out who is the head of BT business complaint in the UK and would like to send the a letter personally of how my complaint is being handled.  The whole BT business complaint procedure is NOT being followed as to the your Customer ...

DLROTH by Member
  • 554 Views
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Business Billing Complaint

HiCan someone please tell me how I am supposed to make a formal complaint to BT? I am a Business customer. I have tried all ways to do this, through servicemanagementcentre@bt.com, via online chat, via online submission etc....I have followed the "BT...

Overcharging

We had a new contract set up in late 2021. We were mistakenly charged for an extra phone and broadband service from that point onwards. This has continued whereby we have been overcharged right through into a new contract to now. Nobody wants to reso...

SamP1 by Member
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  • 3 replies
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BTOP Billing us when we are no longer with BTOP

I have had a discussion on here before, and was told I would be contacted regarding BTOP still billing us for a service we no longer have with them.  I have had various calls from BT & BTOP, to cancel our contract using a ETC waiver from BT Local bus...

Sue7 by Member
  • 681 Views
  • 2 replies
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Billing

Please can any one Help, I have tried getting my billing issue sorted.Every time i phone i am either on hold for a hour or more, or i get passed from department to department 

kh1 by Member
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  • 1 replies
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Is my account Domestic or Business

can you advise please I am out of contract for 2x LL phones and BB FTTH Halo 3 and TNT Sports Im having problems renewing on a new deal  I get billed to myself at my home address BUT C/O my company  the DD gets paid out of my company bank account    ...

BT One phone Billing

We started a new contract in December 2023. The new contract is for cloud voice phone.Previously we had BT one  phone, and cloud voice . as we didn't need the mobile bt phone we didn't renew it. We have been billed continuously since December 2023.We...

kh1 by Member
  • 487 Views
  • 1 replies
  • 0 kudos