BT Business Billing Community posts

Frequently asked questions – Billing

How do I set up access to the billing account for myself/someone else? You or someone in the business can add yourself onto the account online. You can do this by creating an account at https://secure.business.bt.com/Hub using a bill from the last 9...

Response

From the installation date being wrong to every bill being wrong no one responds to you no one knows what they are doing , asked for help on here and no one responds was told they were looking in to it but then no more communication which is ironic i...

Name change on a bill for Community Hall , not clear who previous person was

I have taken over as Chair for a Community Hall and there are no records as to who set up the broadband account. You'd have though there should be but there was nothing at the hand over. We get no letters but we are still paying for an using a £50 p...

Billing nightmare

I transferred my account [REMOVED] to my client in June 2023 . They cancelled the account in July. the details obviously got screwed up because I am still getting threatening emails 17 months later. we have all contacted BT multiple times who say t...

BT One Phone not implementing Communications Ombudsman decision

Morningwe joined BT One Phone last year. BT gave us airtime credit as an incentive to join and agreed charges. Since then we have been significantly overcharged and not had the airtime credit applied to our account. This resulted in a complaint to th...

Dashboard Anomaly

My dashboard at https://business.bt.com/my-account/portal/dashboard says 'You have no billing accounts' but when I try to add what I know is my billing account at https://secure.business.bt.com/Account/AddBillingAccounts.aspx I get "Looks like you’...

Billing

Is there anyone you can talk to in the uk to resolve billing problems had problems from day one no one is helping or resolving on phone for hours every month

Identifying Copper lines - Corporate Environment

Posting here because there doesn't seem to be anywhere else to go.Am a sysadmin for an organisation with MANY sites, many that aren't well documented. May have alarm lines, door access controls, etcStarted identifying lines when they were in the thou...

BT Customer Commitment Inclusive Fee

Anyone got any idea what a BT Customer Commitment Inclusive Fee is? We've got 100's on our account and they add up quickly?

Raise complaint about incorrect billing

Hi, Is there an address, both physical and email that I can contact in order to complain about a BT Business billing issue that six months on, BT has made no attempt to resolve and will not engage with me on as the named person on the account no long...

Incorrect installation address

I have been trying to order Voice Cloud and Broadband. The order process seems fine until I receive an email with the WRONG installation address. Contacted BT multiple times, complaint raised, but still seem to be going around in circles with always...

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