Payments, charges, call options, My Account - get answers to your billing queries on this board.
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Frequently asked questions - Billing

How do I set up your new BT account? You can only register an account online for phone lines, broadband and if you have a OneBill (account number starting with a VP). Here’s a guide for how to register for a BT Business account.   How do I access my ...

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BethM by Administrator
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Sort your BT Business costs your way

Want to sort your BT Business costs in ways tailored to your set up? Or to create bespoke reports to match? Then tagging is for you.   What is tagging?   Tags are details about aspects of your BT services, as defined by you. For example, a tag may be...

Jen1 by Administrator
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Failure to close account

Hello,I am using this forum out of pure frustration.I have closed my account twice now, spent half of my day on the phone getting it sorted.The first time I called to cancel my account, they told me the account would be closed in last week of Februra...

ajk2 by Member
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I frequently asked questions for billing

This article is truly astounding. Appreciative for sharing.Glad you like it. We have been using this for a colossal piece of a time now and it is clearly going charmingly.

I am being billed for services I no longer have

I cancelled my business services back In Feb 2022 when we closed our offices. We terminated our broadband, landline and feature pack of course. We also had our number ported to the cloud. Due to a tech issue they had to reconnect our broadband so the...

An old dispute I thought resolved has apparently not been

In November 2018, I placed an order to upgrade my broadband package. When the details came through, I noticed that there was a new account number and e-mail address, so I queried that, but was told that was the way they did things and that the servic...

Victim of fraud

Hi - I have been a victim of fraud carried out by BT. I wondered if anyone else has been defrauded by BT? If so what action did you take?

BT Business Final Bill

BT Business are continually delaying the generation of our final Bill (which will be a credit). I was told that it would be generated within 14 days of the service ceasing. But each time I phone up I'm told that the previous agent didn't end all the ...

DawnACL by Member
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I log in on and want to unlock the pin link for the pin I have been sent, but nowhere can I find permissions or account settings or a cog wheel, where am i going wrong?thanksJohn

jsel by Member
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