Hi Beth. Yes many thanks. We trade as Finefarm Ltd. Account [REMOVED]. We were paying just over £250 monthly for a bundled service. When the contract was renewed in late 2021 they erroneously added an extra phone and broadband service which meant that we were billed atleast £100/month extra. Unfortunately we didn't pick up on this. We renegotiated our contract last year , moving to cloud based phone service at the same time. We were told that prices wouldn't go up but unfortunately they based the new contract inclusive of the extra services that were never part of the original contract. As such we are paying nearer £400/month rather than the expected £250/month. Because it goes back so far and is so complicated nobody wants to deal with it. I have tried so hard and contacted so many people but it's been hopeless. The sales team said they would resolve it but I have sent so many emails and nothing ever gets done. The months go by and we keep getting overcharged, let alone recouping the money that we should be refunded for previous months. Please help! Many thanks
