BT Enterprise SH31B - Fails to update, not checking server

[jimmyp]

Hi,

My BT Smart Hub 3 has been online for exactly:

System uptime:

1 Day, 22 Hrs 44 Mins

Yet, my Hub is still refusing to upgrade from firmware version:

Firmware version:

r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P R O D - 8 3

I'm pretty stuck as I know that there are newer firmwares than this one, but whenever I contact BT Support the only reply I get is "this is automatic". That isn't good enough and I think I have a faulty Hub as this device has never checked for updates from BT.

This connection is an FTTX connection (FTTP with External).

Please can someone assist?

[BethM]

Hi jimmyp

Did you receive this BT Business Smart Hub 3 from BT Business directly? 

[jimmyp]

Hi BethM, 

Yes, it has acquired directly from BT Business. I still have an enhanced business contract. I’m currently testing no network activity at night time to see if it forces the update. 

[BethM]

Hi jimmyp

Can you please send over some account details via private message so I can query this from my end?