I know some out there have had similar experiences to this - please let me know if anyone found a solution. BT Business Fibre Broadband ordered about 11 weeks ago when we moved to a new house. Openreach had to lay a new cable to the house - that was finally done after about 2 months wait (another long story behind that - I was only able to get things progressing after contacting the Openreach social media team on LinkedIn - BT absolutely ineffective). The cable has been ducted in, and the end of the cable is coiled up against the side of the house waiting for the final internal connection. We've been waiting for that for around 3 weeks now. My BT Complaints Manager communicates with Openreach by leaving messages on a noticeboard - he has no direct communication with anyone there which is why we can't get problems resolved. The message he picks up from Openreach is that they can't do anything until they've put the cable in. I keep telling him that this has already happened. He keeps leaving messages for Openreach and telling me he has to wait for 48 hours for a response. Nothing keeps happening and we keep not having a broadband connection. For a communications company, communications within BT and particularly between BT and Openreach vary between appalling and non-existent. I had to order Starlink as a stopgap solution to keep my business going (up and running in 3 days from placing the order). In desperation I have now opened a complaint with the Communications Ombudsman in the hope that it might trigger some action.
