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BT Smart Hub 3 and Windows 10

RosettaArts
Member

We have been "upgraded" to the new Smart Hub 3, which is refusing to talk to any of our Windows 10 PCs, unilaterally.  We have 3 Windows 11 computers, and also of older Macbooks and iMacs which connect with no problem - but something about the wifi connection is not working with any Windows 10 device.

I am the in-house IT and have run all the usual connection troubleshooting routines, but no juice.

 

Has anyone else had this issue at all?  We are a small charity and really cannot afford to replace half of our IT because of the Smart Hub

 
1 REPLY 1

kelper
Guru

If you are using WPA3 on the router, try WPA2.  Can the Win10 units connect via Ethernet?