Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

BT Business Hub 2 connection with Tenda Nova MESH router

I just switched from a BT Home Hub (residential line) to a BT Business Hub 2 (business line) to make business accounting easier for my small home business.I have a 3 device Tenda Nova setup that worked well with the Home Hub but steadfastly refuses t...

Niceone by Member
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BT smart hub 2 issues with SIP trunks

I have a BT smart hub 2 with a fibre line and 4g backup, this then leads into a Draytek Vigor2862 and then into the rest of the network.  I use the BT hub in router mode and have my Draytek in as the DMZ device. I have no issues with all the ports be...

J-WCS by Member
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Continually dropping internet connection! SK9 Area

For the past few days now, the internet has been dropping in my office.  Business broadband, fibre. The router flashes orange, everything goes down, usually, it comes back on within a minute or two, but sometimes it takes a few minutes, it was down f...

k3v1n by Member
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Hybrid connect

Hi set up a new smart hub 2, hybrid connect & disc on saturday. The hybrid connect centre light is white & 3 bars are flashing red in every room i have tried & even next to hub with ethernet connection.HELP!!

Resolved! BT Business Smart Hub 2 with a Meraki FIrewall

We recently had a "SOGEA" broadband connection installed with a BT Business Smart Hub 2 and I'm hopingsomeone can clarify the best way to connect it to our Meraki firewall without dealing with double nat. I think we need to put the Hub in "Bridge" mo...

pwp by Member
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SH2 bridging mode - login and enabling

This is my second SH2 - I can connect in router mode and access the Internet but I need to get into bridging mode and use it as a modem. I can get to 'click' the switch in the access panel to enable bridge mode but then the 'saving' circling glyph st...

pjbee by Member
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Struggling with Bridge Mode

At my previous address I had Virgin Media, and I just enabled bridge mode and everything worked great. The rest of my network is a series of Eeros/managed switches which I’m very happy with.When I moved I didn’t have many choices, so I originally got...

BT blocks block of static IPs

Hi,I cannot ping another BT business static IP and whole block of IPs.Pinging 81.150.33.x (BT static IP for email server) with 32 bytes of data: Request timed out. It works fine from a BT 4G Assure stick and it works from other networks. Tracing rout...

itmika by Member
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Connecting an alarm using POTS to a Fibre 150 system

BT have recently installed Business Fibre 150 at a church where I look after the IT. We have an old alarm system which still uses a regular landline to call key holders when the alarm goes off. Do BT have any solution to bridge the POTS line to the f...

Urgent help needed

Bt had an issue installing our net today as a cable is broken underground. We may have to wait a while for this to be fixed. We have the 4g backup but the signal is terrible where we are. I have a tplink 4g router with an o2 sim in that has good sign...