Since having upgraded to Full Fibre, multiple times daily the BT Smart router is losing connection and goes to flashing orange.
It does seem to recover, however the Wifi extenders take minutes to recover. Furthermore devices connected to the WiFi extenders have to have their internet connections manually cycled, often repeatedly before a connection can be re-established.
Hybrid connect shows no signal and no resilience events are recorded.
I cannot access the router event log - tab is greyed out
This is an unacceptable level of performance and the service is not fit for purpose.
We are losing time and money due to the poor reliability!
I am very sorry for the issues you are facing. If you can direct message me I can take your details and assist. Alternatively you can call us on 0800800154 and we can sort this for you.