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Business Smart Hub 3, 1 Static IP, Server, Hybrid Connect problem

satsig
Member

3 weeks ago we upgraded from Wired and BTBHub 6 to Full Fibre FTTX 3  and Business Smart Hub 3.

 Works well on FTTX (Internet access good and server traffic down/up good), but during tests of the Hybrid Connect internet access is good but no incoming traffic to the server. The public Static IP address moves across as expected and a remote trace route gets to our public IP address.  Any ideas why no incoming traffic to the server during these "Resilience events".  We've lost a total of more than 90 minutes service over last 3 weeks testing and waiting for the 15min timeouts and don't want to do more tests without some good ideas of what needs fixing. Please help.

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