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Changing HUB 3 name and PW.

MichaelSmith
Member

March

Hello

 

Despite many attempts and an online call, I am still trying of logging into the new router to change the PW for our holiday let.

 

Every time I try to log in, it says the PW is wrong, but strangely, at the top of the screen, it does say hub 2 ( which is suspicious)  - but we have a new hub 3 at the let, and it's all working fine.  So I am taking yet more time to post here before I make a complaint. Why is it so difficult to get equipment that works and the simplest of backup services ( that return your calls and messages) to support your products?  Running a small business is no fun these days, and taking all this time to try and do this is insanity. I feel lured into converting to this hub 3 TBH I wish I had not upgraded.

Michael

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1 REPLY 1

AlanM1
Administrator
Administrator

March - last edited March

Hi Michael,
Thanks for taking the time to post — I completely understand how frustrating this must be, especially when you're just trying to update a simple Wi‑Fi password for your holiday let. Let’s work through this together.

🔧 Why you might be seeing “Hub 2”
If the login page is showing Hub 2, it often means your browser is loading an old cached page or connecting to a different device’s interface. Clearing your browser cache or trying a different browser/device usually helps.

🔐 How to log in to your BT Business Hub 3
You can access the Hub Manager here: http://btbusinesshub.home
If the admin password isn’t accepted, the Hub 3 has a built‑in Password Override option: [business.bt.com]

  1. On the password screen, click Password Override.
  2. Hold the Wireless WPS button on the back of the Hub 3 for 15+ seconds until all three lights flash blue.
  3. Enter the Wireless key (from the hub label) as the username.
  4. Enter the Serial number (also on the hub label) as the password.
  5. Create and save a new admin password.

    Full guidance: https://business.bt.com/help/article/broadband-and-internet/bt-business-hubs/accessing-the-hub-manag... [business.bt.com]

📘 More support for the Hub 3
A detailed setup and troubleshooting guide is also available here:
https://www.manualslib.com/manual/819991/Bt-Business-Hub-3.html
[manualslib.com]

🧭 Still having issues?
If you'd prefer to take this further, you can raise it directly using our official complaints routes:
👉 BT Business Complaints: BT Business Complaints

They’ll be able to fully review what’s happened and ensure it's followed up properly.

You deserve equipment that works and support that follows through — thank you again for flagging this, and I hope it gets resolved quickly for you.

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