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Double billed for 5 months

aadamm
Member

Hi All,

 

I'm struggling to figure out how to proceed with this issue.

 

Story is, had ADSL, upgraded to Fibre, BT billing for both but providing 1 service. 

 

I have called 3 times, submitted compaints twice and online chatted twice, promised to be credited and to fix the issue, but it never gets resolved. 

 

I don't want to cancel the DD as they will cut the business broadband off, the only step I can think of is to report BT to someone 🤷🏼‍♂️

 

Any help would be appreciated. 

 

Thanks 

1 REPLY 1

BethM
Administrator
Administrator

Hi aadamm

 

I'm sorry to hear the double billing has persisted here despite you doing exactly the right thing here - letting us know and having a complaint raised. I can see this post is a few months ago now but if you are still having issues with this, please message me privately so I can look into this for you.

 

Beth


^BethM