FTTP Down Since 11th June - Support Are Incapable of booking Openreach Engineer

[KSCGB1]

Hi

I'm hoping a moderator can pick this issue up for me;

Our FTTP line has been down since 11th June, so far we have had 19 fault incidents logged for this (all closed without fixing the issue) and one open official complaint (IMP-162016346).

There is some issue with the site address which causes Openreach to reject any attempt to book an engineer.

Support staff claim they have already completed the Openreach processes to correct this but are still unable to move forward with our fault.

To my knowledge the correct process for this would be an Openreach ORDI - whether they have actually done this or not is completely unclear.

This FTTP line was only installed earlier this year so why it was possible to have Openreach install it but then not be able to fix a fault on it is a complete mystery!

Thanks in advance!

[KSCGB1]

Hi - which 'complaints team' are you referring to? This needs to be escalated away from the idiots who have failed to make any progress with this for weeks now. How hard can it be???