BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Business Smart Hub 3 power supply

Had an interesting fault with my full fibre. The Smart Hub 3 suddenly refused to connect. Swapped it out with a new Smart 3 hub and had the same issue. I was being lazy and using the same power supply. However when I swapped to a a new power ...

Bt smart hub 3 disks

Hi, I just got a Business smart hub 3 , FFTP and 500Meg , If I run a 20M cat5e from the hub what sort of free space wifi rate (no walls)should I expect if I connect a new black Square wifi disk to it ?thx

Smarthub 3 not seeing MAC address

I have added a smart electric meter to my network, with MAC address 00:19:3D:0D:63:63. I can see the device on my ARP table, and on Advanced IP Scanner. but the Hub denies its existence. I want to set a fixed IP address for it in the hub, but without...

BethM - forum team, I need your help again please :-)

For the Mods,About 3 weeks ago, a car accident happened on a main road about 1.5 miles from my business broadband address. This accident snapped the BT poles, and naturally severed all broadband fibre feeds to our entire area. I have a BT business ...

BT Business Smart Hub 3.0 Compatible with a TP-link AX1800 & TP-link AXE5400?

Hi All, Our Air Cadets Squadron, as a business account finally got fibre 76 with Smart Hub 3.0, Hybrid Connect and Complete Wi-Fi with 6 WiFi discs. However, as we found quickly after the self-install, the 3 buildings whilst being next to one another...

Static IP transfer from copper service to Full Fibre

HiI had my BT business copper service upgraded to Full Fibre two weeks ago and right from the start requested my static IP address that I have been using since the old service was installed over a year ago, to be transferred over to the new service. ...

Trying to log a fault but system keeps asking me for Phone Number or Broad Band Number

Trying to log a fault but system keeps asking me for Phone Number or Broad Band Number which i dont have and it seems to be a problem getting this information from my account manager.!!!!!!!!!!! Then it cuts me off if i dont have the information !!!!...

Urgent: New BT Business broadband only using Hybrid 4G — no Openreach line/ONT at premises

Hi BT Business Team, We activated our BT Business broadband for the first time yesterday, but it appears the service is running only via Hybrid Wi-Fi / 4G backup. We cannot find any BT Openreach fibre/copper line or BT master socket/ONT installed at ...

New Broadband service over fibre

I called in to Sales to request a new BT Business service, broadband and phone. I made it very clear to the Sales rep that it was a "new" service i.e. there is no fibre to the building from the street (the building is not new, just the service is new...

Openreach extend or MUX

I have fibre to an out building on my farm, it is a long way from the pole at 230 M, I now want to move it an additional 20m into my house and the person who is going to use the out building will want to have their own BT service. Can Openreach splic...

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