Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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BTBhub6 and Nest Thermostat

I have a BT Business Hub 6 and my Yealink T46S desk phones briefly drop their connections every 30-120 Seconds. I discovered that the drop out is caused by the Google Nest thermostat when it is connected to the WiFi. When I disconnect the Nest the dr...

BT Business Hub 6 - PPTP passthrough

Does anyone know how to set up the BT Business Hub 6 for PPTP passthrough? The earlier BTB Hub 5 had a built-in list of apps, one of them being PPTP Server, which once loaded and pointed at your server, allowed Remote users access via Windows built-i...

Resolved! BT Customer Services

I have an issue with the speed of my Infinity Fibre connection. Since March of this year the connection speed has been 52mbps and very stable. Last week whilst watching some streaming TV via the broadband connection the program suddenly started buffe...

mikej101 by Power User
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If you require a Vlans you need a Vlan aware router

you need a Vlan aware router like  brands draytek can be all in one    and Ubiquiti  edge router 8  for advanced and easy interface   recomended and own product   also i have to use draytek 130 router modem to bridge over or just use bt hub 6 to brid...

regchan by Member
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Crappy upload speeds

I have reported a fault to BT as I am getting very poor video call quality. My D\L speed on Speedtest.net is 20mb. My U/L is 0.7-0.9mb. BT asked me to use their own tool at speedtest.btwholesale.com and it comes up with 3.5mb, but when you run the fu...

BT Bus Hub 5 - & Mac

Have Hub set up to connect to HP printer for WiFi printing.Been using OK with a Windoze PCNow moved o a MAC .....Having problems getting MAC to connect for printing ...... HP are asking me to check - Does the BusHub 5 support Bonjour

Netgear GS724T v3 Switch and Bt Business Smart Hub

Netgear GS724T v3 Switch and Bt Business Smart Hub I have a a BT Internet connection on my local community centre, supplied via a BT Business Smart Hub. This is connected to a Netgear GS724T v3 Smart Switch.On this switch 6 ports are for the office c...

Create VLANs with BT Business Smart Hub 6

Hi all, I currently use a 3rd party Draytek router instead of our BT business hub 5 so that I can create VLANs to isolate the internet-enabled credit card teminals at our business location. I'm being offered a BT Business Smart Hub 6 as part of a new...

Slow FTTC and disconnections every 25 minutes for last three weeks

I have read a number of posts about similar issues. What I cannot find is how to resolve mine. I used to get 38Mbps download, but now see no more than 1.7Mbps My BT Smarthub shows the following The router is rebooting/reconnecting every 15-25 minutes...