Hybrid Connect

[PickettsA]

I Have the Hybrid Connect it has Two Blue Lights (Solid) but on the hub it said disconnected

I have re booted 5 Times. I have re set 5 Times and when the internet internet goes down so does the Hybrid system

I am a business and I must say this is a wast of money.

I have tried to contact BT and had no luck what so ever so if anyone can help it would be most appreciated

[kelper]

Is the hub in bridge mode?  An orange light indicates bridge mode is working.

[PickettsA]

Hi  No its not in bridge mode but I think we know what the problem is now EE has done some changes somewhere and even when they say we have a good 4G signal in our area the truth is we have very little 4G Signal if any and this is why hybrid will not work no matter where I put it so it is useless.

Thank You for your reply much appreciated

[BethM]

Hi PickettsA

I'm sorry your Hybrid Connect isn't working. Can you please send me a private message so I can look into this for you?

[PickettsA]

Hi Beth

Its OK BT is coming out tomorrow so we will see what happens But thank you