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Login using ip address

DrMopp
Member

Any attempt to login with 192

168.1.254 gives 'bad gateway' error on mobile using either MSEdge or Chrome

11 REPLIES 11

BethM
Administrator
Administrator

Hi DrMopp

 

Are you trying to access your router settings? What router do you have?


^BethM

Yes, it's a BT Business Smart Hub 2

BethM
Administrator
Administrator

Hi DrMopp

 

Okay, and you're getting bad gateway when you go to 192.168.1.254? Have you made any changes to the router settings prior to this?


^BethM

No.

BethM
Administrator
Administrator

Hi DrMopp

 

How strange, what device are you attempting to access the GUI from? Are you using a VPN?


^BethM

Samsung S24 mobile.  I was using a VPN but when disconnected I am unable to connect to the Internet at all.

BethM
Administrator
Administrator

Hi DrMopp

 

Are you able to connect direct to the router on another device? 


^BethM

Not really, entering 192.168.1.254 on my PC shows this screen, but no Router admin panel:-


Screenshot 2024-07-03 130149.png

 

105e7bb4-61f9-49e3-a1f8-9399fd827d8c.png

Screenshot 2024-07-03 130311.png



BethM
Administrator
Administrator

Hi DrMopp

 

Strange, and it keeps doing that? I think we should get the Tech team to look into this, have you called them about this already? Their number is 0800 800 154.


^BethM