Moved to BT but old PN account still live ?

[ea-rfca]

Back in January I asked my contact at BT two move the second group of four Plusnet accounts to BT and they are now all active, but so are the old Plusnet accounts and we are still being billed by Plusnet ???

Why has BT not ceased the old accounts, what needs to be done ?

[BethM]

Hi ea-rfca

If your accounts are now active and working with BT but Plusnet are still invoicing you, you will need to contact Plusnet to ask why and to get this corrected.