New modem / router unable to connect.

[Wbssc]

Hi all. I have finally received the new modem although it’s from a company called Onecom. 

All the lights are geen but it is not giving any of the devices an IP Address. 

I have enabled IPv6 and ipv4 but the same remains. 

it’s seems the external ip to the Bt side of things isn’t configured or working correctly. 

Also when I go into username and password it is

showing Vodafone which is a little unusual. 

[BethM]

Hi Wbssc

Is this something you ordered through us? Or got from another company?

[Wbssc]

This was sent out from BT apparently but there is not a bit of bt branding on it. 

[BethM]

Hi Wbssc

I don't recognise it - can you private message me some account details so I can look into this for you?