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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Complaint of services disconnection

My services were disconnected after an apparent slamming attempt to have my services moved.I received an email on June 9 to say sorry that I was leaving BT to go to another provider.I called BT and explained that i had not been in touch with any othe...

The GigE port on BT Business Hub 3

Find out which BT Business Hub you've got.   On the back of your BT Business Hub 3 you have four yellow Ethernet ports that let you connect devices to the hub. Port 4 is labelled as GigE.GigE or Gigabit Ethernet is the way we talk about the technolog...

Jen1 by Administrator
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Setting up a block of static IP addresses

So I have just moved from Plusnet to BT business as Plus net is migrating their business users. With Plusnet I had a block of static IP addresses so that I could run a mail server and a couple of webservers. BT have given, well sold me, a block of 5 ...

Changing wireless or SSID settings on your BT Business Hub 3

Find out which BT Business Hub you've got.   To make sure you've got the strongest possible protection for your wireless network, your BT Business Hub 3 automatically has WPA (Wi-Fi Protected Access) wireless security enabled. To make things even mor...

Jen1 by Administrator
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Smart Hub 3 / VPN

Hi all,Recently joined BT business broadband this week and received the new Smart Hub 3. Everybody in BT keeps bouncing me around as there's a small team dealing with the SH3 trials? (I didn't even know I was in a trial?) The internet is all up and r...

kp149 by Member
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BT Business Hub 3 security advice

Find out which BT Business Hub you've got.   Your BT Broadband service comes with our best-ever security packages to help protect you and your computer. We're always working to keep your protection up to date as new threats emerge.   Automatic wirele...

Jen1 by Administrator
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Engineers not showing up.

Hi, We placed our Broadband order 2nd May, we had an engineer out for the the external work 9th May. He unfortunately couldn't do the work so advised someone will be back, we are now over 4 weeks with no visit. I have called and emailed, each time I ...

NicoleA by Member
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  • 3 replies
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Removing inactive computers from the BT Business Hub 3

Find out which BT Business Hub you've got.   The BT Business Hub 3 home page might display inactive users which no longer use your network.   You can manually remove them by following these steps:   Open your web browser and type http://btbusinesshub...

Jen1 by Administrator
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  • 3 replies
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Setting up your BT Business Hub 3 for BT Infinity for business

Find out which BT Business Hub you've got.   The easiest way to install your BT Business Hub 3 is to use the CD supplied.   To manually set up your Hub 3:   1. Install your equipment   Connect your equipment: Plug the power adapter into the Power soc...

Jen1 by Administrator
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  • 2 replies
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