Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Order for Business Broadband via Topcashback not showing

Last week, I tried to signup to a BT Business Broadband plan via Topcashback (TCB). I received an order number at the end of the sale process on BT website and within few minutes I noticed a cash back amount showing on my TCB account. The cash back w...

Complete WiFi disc(s) for Business Smart Hub 2

I am looking at purchasing a disc to rectify poor WiFi strength in part of the building (we have Business Smart Hub 2 on a BT Business Broadband Account)BT seems to sell "Whole WiFi" discs which appear to be for Home broadband only (i.e. not Business...

rob-SMR by Member
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DNS not working on Business Broadband

Hi,We have a BT Business Broadband hub 4, about a week ago the internet access stopped working. Eventually tracked the issue down to the DNS server IP that the hub was using, when the PC config was changed to use Google ( rather than the one ...

Resolved! Business smart hub 2 subnet

Hi, we have the business smart hub 2, we need to the network to be 192.168.0.x as we have 2 domain controllers, an Exchange server, 5 Linux servers web/app servers and our whole infrastructure in on 192.168.0.x, the hub is telling me we can not use t...

lee2022 by Member
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Smart Hub 2 rebooting itself

We're now on our third Smart Hub 2 due to hardware issues. Hub #1 became unresponsive and needed a power cycle. It was only once but I reported the issue and support arranged a new hub for me. Hub #2 has in the space of 2 weeks turned unresponsive 3 ...

IPv6 - no DNS servers available.

I have a public IPv6 address, starting 2a00, but no DNS is available.  Is this a fault or is IPv6 not available with BTB Smart Hub 1?

kelper by Guru
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Setup guide for BTnet wires only leased line

I have a new wires only leased line from BTnet that I need to setup. This is a 1GBps leased line fibre product via an ADVA with fibre LC interface, it is not Broadband FTTP/FTTC. BTnet have provided me a usable IP range  (its /29, so 6 usable IPs) an...

IPv6 not working on BTnet FTTP Leased Line

Hi! I'm struggling to get IPv6 to work on our BTnet Leased Line. I'm using a Draytek Vigor 2862 and I have green status on DHCPv6 Client with a global and a link IPv6 but no connection. We have a static IPv4 address which may be part of the issue. Am...