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Port Forward Rules Keep Being Removed

100390
Member

Hi Guys

We have a BT Business Smart Hub 2 - I'm finding the firewall setup on the device isn't at all good for a business in honesty and not secure enough but that's another issue..

 

We have port forwarding set up - but every few weeks or so the rules keep getting deleted completely for some reason which means we end up having things go down - I can't find the reason why this is happening - a powercut is the only thing I could think of but don't believe we've had one - we've had to reset the router before but it states it keeps the information so not sure if that would be it either

1 REPLY 1

BethM
Administrator
Administrator

Hi 100390

 

How strange, have you spoken to our technical support team about this? You can find their contact details here: https://business.bt.com/help/contact-us-business/fix-a-fault/


^BethM