Reverting from BT business to residential but retain btinternet email and phone number

[Tattieman]

Hi 

I am out of contract for 2 business accounts, both with FTTC  broadband and call packages 

I want to revert to residential but retain the btinternet email addresses and phone numbers 

Bit of a minefield this but the one account has a helpcall on the phone line . The second account has a 5 year cloud voice service that i was miss sold and still has 4 years to run 

Is there any way to sort all this out

Thanks

[BethM]

Hi Tattieman

Is it a btinternet or btconnect email address you have and wish to retain? 

[Tattieman]

Hi it is btinternet ones we need to retain never used the connect one even though we have been business for probably 20yrs +

Thanks

[BethM]

Hi Tattieman

Btinternet email addresses are residential, btconnect are business - please reach out to the residential team here.