Smart hub 3 performance

[55H]

We have fftp 300 the line is testing fine but we keep losing internet connection.  The 3 green lights are on at the wall unit but the hub is flashing orange.  When I go into the hub manager it says it is has a connection.  We are also experiencing buffering in our lan connected  streaming service.  Could this be a faulty hub? If so how do I get a repacement

[tisha56morris]

Hello,

It sounds like you're experiencing intermittent internet connectivity issues with your FFTP 300 service, despite the wall unit showing a stable connection. The flashing orange light on the hub, coupled with buffering on your LAN-connected streaming service, strongly suggests a problem with the hub itself. While the hub manager might report a connection, the flashing orange light indicates it's likely unstable or experiencing errors.

Best regards,
Tisha

[BethM]

Hi 55H

I would recommend doing some wiring checks for your equipment to see if that resolves your issue. If it persists, I would recommend raising a fault.