A little advice please as I have spent several days now going round in circles with 'Chat bots' and finding it very difficult to explain clearly via chat ...
We had a business contract with Plusnet Business and alongside that we had two static ip's which were linked to a turbine sending data back to the energy company. I was unaware of this setup when I was asked to organise a move from Plusnet Business to BT Business.
It now appears that since the changeover (4 months ago) data connection to the turbine company was 'lost'. I am assuming it is due to 'loosing' these static ip's during the move?
Am I correct in assuming BT cannot simply move our original static ip's to the new BT account?
If so, is it simply a case of 'renting' two new static ip's from BT and amending the router settings for the energy company to ping and be access the turbine data?
Thanks in anticipation of a reply to keep me sane!
Ken
