It sounds like you're dealing with a frustrating situation, and I can understand how stressful this must be. To resolve this issue, start by reviewing your account details to confirm that both the broadband and phone lines were officially closed and that there are no outstanding fees. When you reach out to BT again, try to speak with a specialist or someone from the billing department. Make sure to get the representative's name and take detailed notes about the conversation. If phone support isn’t helpful, consider submitting a formal written complaint to BT, providing all relevant details like dates and account numbers. You might also try contacting BT via social
CatMeowSounds media, as many companies respond quickly to inquiries on platforms like Twitter or Facebook. Additionally, check the terms of service to ensure the cancellation was processed correctly. If the direct debit is still being taken and you’re not getting any answers, you can dispute the charges with your bank or credit card provider. If none of these steps work, you can escalate the issue to Ofcom, the UK's communications regulator, for further assistance. Hopefully, one of these actions will lead to a resolution soon.
