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BT Connect email address

Chopper009
Member

Can anyone confirm the process for retaining a BT Connect email address when you cancel your BT Business phone account.  We are ceasing the landline and broadband but will still have a active account for Web Hosting

 

I've called your call centre 5 times and 3 of 5 say you can retain it, 2 of 5 say you cant.

 

Thanks.

1 REPLY 1

BethM
Administrator
Administrator

Hi Chopper009,

 

It depends which product on the account provided the BT Connect email address. If it was provided with the BT Business Broadband then it will also be ceased when this goes - however if it was created with the Web Hosting then it may remain. 

 

In order to look into this further for you, I'll need some account details. Can you please message me privately with these so I can help out?

 

Beth