Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 2913 Views
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 52336 Views
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 15635 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3465 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3803 Views
  • 0 replies
  • 0 kudos

Resolved! MANAGING AN OLD (2006) BT DOMAIN

Can anyone advise on the management of an old BT domain? I bought a domain from BT in 2006 but BT has since changed the way it manages domains of that vintage and it is difficult to get any help from them. I want to change my web host and to get my a...

Resolved! How do i delete a BTConnect account

Delete hacked accountkeep getting emails saying they have hacked my Bt business email account. Haven't used it in a while but for safety i would like to close it down once and for all. Tried resetting the password to login on the webmail but obviousl...

leaway by Member
  • 5940 Views
  • 2 replies
  • 0 kudos

My Account is suspended

Can somebody tell me why my eMail account suspended?  since the past 48 hoiurs I have not been able to login to my business account or to my eMail account. I am using this temporary eMail account to get reponses from this forum as the website is not ...

jtanna by Power User
  • 7309 Views
  • 6 replies
  • 0 kudos

Deactivated email address

Hi, In 'Manage Services' under 'Manage Email Accounts' I have 3 tabs: 1, Business email lite (1 of 100 accounts used). 2, Business email lite (8 of 10 accounts used). 3, Office 365 Small Business. All our email accounts are set up on the second Busin...

RhysJMF by Member
  • 4672 Views
  • 1 replies
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Sending emails from C# Application

I have a BTConnect email address and am developing a small Dot.Net App to send emails to members of a small charity of which I am treasurer.  I have set the App up to use the same settings that I used in Windows Live Mail for connecting to BTConnect,...

E-Mail from name has changed to 'Unknown Unknown'

When we are sending e-mails from our accounts e-mail address the from name has changed to Unknown Unknown. We've checked the details in Outlook, logged in online and checked the details and everything is as it should be, but it's not showing on the e...