BT office 365 and btconnect.com email limitations

[barryd555]

I am trying to help a client who subscribed about a year ago to BT Office 365 thinking that their exchange mailbox size would be 50gb.  They still use a btconnect.com email address with this account and of course despite them signing up for the 365 with BT and the bigger 50gb exchange mailbox its still limited to 1gb which is now full.  1gb is simply not enough these days for any business.

They have deleted what they can but its still nearly full.  So my question is can they / we register a new domain via BT and have it hosted as the email domain for their BT Office 365 subscription. My thoughts were then to forward any emails from the btconnect.com email to the new one and gradually phase it out.  I got nowhere with calling BT Business sales or tech support with this so thought I would ask on here.

[fabricfloors123]

Though almost full, they had removed what they could. Therefore, my query is: Is it possible for them or for us to create a new domain with BT and have it hosted as the email domain for their Office 365 subscription? Subsequently, I considered forwarding all emails from the old btconnect.com account to the new one and eventually discontinuing it. I tried contacting BT Business sales or tech support, but I didn't get there, so I figured I would inquire here instead.

[BethM]

Hi fabric123

Just to make sure I understand your query correctly, you currently have a BTconnect email address and you want to move onto Office365?