Email and hosting
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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 3263 Views
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 54691 Views
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 16133 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3553 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3892 Views
  • 0 replies
  • 0 kudos

Logging into the BT MyOffice

Cannot login to portal. I can login and get emails, but it is not allowing login into MyOffice so I can manage the domain emails (Microsoft Lite) anyone else having issues?

Martyn1 by Member
  • 2068 Views
  • 4 replies
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Can't send emails

Hi,Since my email was spoofed, I can no longer send emails, incoming is fine.Error message is 550 5.1.8 Access denied, bad outbound sender AS(42004).I've completed a virus & malware scan and changed my password, but still can't send.Any help grateful...

jonhyde by Member
  • 957 Views
  • 2 replies
  • 0 kudos

BT connect email account no working

Hi,It appears my BT Connect email name has been disabled !!!!!!As I have been using this address for 20 years or more and pay routinely the quarterly bill can you please re-instate this address.Please reply to derek.bromige@sandek-services.co.ukThank...

ca i export emails?

hello Is there a way to export emails from bt emails online from my account without using outlook on a desktop?

mrsboot by Member
  • 1385 Views
  • 3 replies
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POP Disabled But Cannot Upgrade To Office 365

Like many others on here, I have a customer who has been running BT business email via POP and suddenly found they couldnt connect to their mailboxes in Outlook.BT are asking us to upgrade to Office 365 but when I click on the link to do this through...

Mail Box Access Lost - Mailbox now FULL?

I have a BTConnect.com mail but for about six months I have been unable to access.We have called BT Business but got nowhere. Called Microsoft but got no where. I was able to forward mail to google mail account but now am getting mail box full mails ...

DMacd by Member
  • 1152 Views
  • 2 replies
  • 0 kudos

Resolved! btconnect.com email scam

We received an email apparently from BT saying our btconnect email would shortly cease. Unfortunately clicked on the htm attachment and entered email and password. Now realised it was a scam. Changed password and contacted support, but not sure if th...

jcnason by Member
  • 9631 Views
  • 3 replies
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BT Email Lite - cant forward emails????

I am having an issue with our domain and business lite email.  I am trying to auto-forward emails to a different domain but I keep getting a 550 5.7.520 bounce back error stating Access denied, your organization does not allow external forwarding.I u...

Desktop e mail not connecting to server

My Outlook on my PC will no longer connect to the server and I understand this is an issue with Micro no longer supporting Domain names.  My domain name is rented through BT and I understand I have to buy two Exchange licences through BT as we have t...

PDUD by Member
  • 904 Views
  • 1 replies
  • 0 kudos