Email and hosting
Post about email and Office 365, security, domains, apps, IT support and scams.
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Frequently asked questions - Email and hosting

How do I reset my email password?  Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.    How do I empty my email inbox?  Here’s a lin...

BethM by Administrator
  • 1098 Views
  • 0 replies
  • 0 kudos

MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 11266 Views
  • 5 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 131344 Views
  • 44 replies
  • 1 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 25031 Views
  • 27 replies
  • 2 kudos

bt connect email password reseting

Hi,I was given advice about resetting btconnect.com email passwords last year.  I've tries to reset again after 10 months and a suspicion my email has been hacked and I'm struggling to figure out how to change the password again.  Any help is really ...

storage limits

I have 1gb storage limit on my btconnect.com business email.Is there any way that this can be increased? I would ideally like 5-10 gb storage.

Email lock out

My btconnect account will not allow sending emails and says This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email address is, or was, suspect...

email blocked

Morning,  Ive just been locked out of my emails, it is saying to contact support person to unlock it however we are un sure who to do this as this has never happened before, can you help assist? the email address is greenvaleresidential@btconnect.com...

email sender shows as AOL(c)

Hi All,Helping someone who has a BT small business email - its a btconnect.com domain, but controlled by Office365.  Recently when it sends email the email shows as having come from AOL(c)   (its the actual copyright symbol but I can't find in on my ...

BTconnect secret word reset

Hello, Community team I'm clearly going round around and around with the helpdesks in attempting to get my secret word reset for my btconnect email address I have a Business Email Light help compelled by Microsoft Office 365 and was incited that thes...

I have Desktop Email Server issue

Hello, I am New here but not new in this. My Outlook on my PC will no longer connect to the server and I understand this is an issue with Micro no longer supporting Domain names. My domain name is rented through BT and I understand I have to buy two ...

A completely useless screen!

A prime example of a useless system! Does it accept the old password? No!Does it accept a new password as entered on the BT change your password (4 number pin required) screens? No!Does it allow one to change-a-password? No!A simple case of no joined...

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