Btconnect email is locked out and unable to reset using the link

[Carolyn26]

Hi 

one of my btconnect emails is locked out and i cant reset the password using the rest password link at business.bt.com - please can you help? 

[BethM]

Hi Carolyn26

Have you spoken to our technical support team? They can assist, you can find their details here: https://business.bt.com/help/contact-us-business/fix-a-fault

[Carolyn26]

hi 

I'm afraid its an old BT homeworker email account so when i try that link it wants to know a business which i dont have 

[BethM]

Hi Carolyn26

In that case, can you please send over a private message?