Email and hosting
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Forum Posts

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 31 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

VickyK by Administrator
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 0 replies
  • 0 kudos

Mail Box Access Lost - Mailbox now FULL?

I have a mail but for about six months I have been unable to access.We have called BT Business but got nowhere. Called Microsoft but got no where. I was able to forward mail to google mail account but now am getting mail box full mails ...

DMacd by Member
  • 2 replies
  • 0 kudos

Resolved! email scam

We received an email apparently from BT saying our btconnect email would shortly cease. Unfortunately clicked on the htm attachment and entered email and password. Now realised it was a scam. Changed password and contacted support, but not sure if th...

jcnason by Member
  • 3 replies
  • 0 kudos

BT Email Lite - cant forward emails????

I am having an issue with our domain and business lite email.  I am trying to auto-forward emails to a different domain but I keep getting a 550 5.7.520 bounce back error stating Access denied, your organization does not allow external forwarding.I u...

Desktop e mail not connecting to server

My Outlook on my PC will no longer connect to the server and I understand this is an issue with Micro no longer supporting Domain names.  My domain name is rented through BT and I understand I have to buy two Exchange licences through BT as we have t...

PDUD by Member
  • 1 replies
  • 0 kudos

Resolved! Your Mailbox is full

How do i clear my mailbox... i understand it is on the web outlook but can't see my btconnect account on there

BPW by Member
  • 1 replies
  • 0 kudos

email address is not valid

So, using this on Microsoft Lite email, when we send email to each other within the same domain name (BT host our web stuff) we are getting Email address is not valid.Example sends an email to me publicty@halifaxplay...

Martyn1 by Member
  • 3 replies
  • 0 kudos

Business Hosted BT Email POP issue.

We have a package with BT which we’ve had for probably around 20 years for our website hosting & email, we also bought the domain through BT before the likes of godaddy etc.. The business relies on a client based email, and no way can we use the desk...

RossGTI by Member
  • 4 replies
  • 0 kudos

What to do after POP switch off?

We have and mail@personal_domain since about 2006.We keep archives of our email traffic in Outlook on the office PC and external device, deleting items from the server after downloading.Incoming email via POP ceased on 31 Jan 20...

mchuta1 by Member
  • 1 replies
  • 0 kudos

Business Lite | POP3 / IMAP Switch Off

Hi folks,I have a client who subscribes to the 'Business Lite' email package. Since the end of Jan, it appears the POP3/IMAP link with Outlook has ceased, with the only alternative being the Outlook OWA Web Portal. The issue is, the client cannot exp...

rossh0 by Member
  • 1 replies
  • 0 kudos