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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 2913 Views
  • 2 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 52330 Views
  • 36 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 15635 Views
  • 26 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3465 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3803 Views
  • 0 replies
  • 0 kudos

How do I access my BT connect email account via PC

HII have had my BT connect.com email account for years. It was running on both my PC and my mobile (Samsung)Suddenly after a hard reboot of the my PC I have lost connectivity to the Connect account via my PC . For some reason I am being forced to go ...

Rudd by Member
  • 3792 Views
  • 4 replies
  • 0 kudos

Very Slow Web Outlook

Very slow OutlookDue to POP 3 suspension by BT  had to move my account from Outlook mail on my computer to their Web version of Outlook (Microsoft). Now used it for nearly 2 weeks and I am in the computer business and reasonably savvy, however it is ...

Unable to log in to mu btconnect.com email

I access my btconnect.com email on the Mail app on my Apple MacBook and iPhone.For some reason this evening I cannot access the account.Message appears to say that the password is incorrect.I've tried resetting but still doesn't work.Can you help ple...

cj1739 by Member
  • 2504 Views
  • 7 replies
  • 0 kudos